Privacy Policy

Last updated: January 2025

1. Introduction

CarbonSpark Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in England and Wales under company number 12779536, with our registered office at The Accountancy Partnership Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, England, E14 9NN.

2. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is CarbonSpark Ltd.

Contact details: info@carbonspark.co.uk

3. Information We Collect

3.1 Information You Provide to Us

• Contact information (name, email address, phone number)
• Company information (company name, website, role)
• Communication preferences
• Any other information you choose to provide

3.2 Information Automatically Collected

• IP address and browser information
• Device information
• Usage data and analytics
• Cookies and similar technologies

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party
• Legal obligation: Where we need to comply with a legal obligation

5. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect our rights and prevent fraud

6. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist us in operating our business
• Professional advisers (lawyers, accountants, auditors)
• Law enforcement or regulatory authorities when required by law
• Third parties in connection with a business transfer or restructuring

We do not sell, trade, or rent your personal information to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

9. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Object: Object to processing of your data
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at info@carbonspark.co.uk.

10. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Complaints

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: info@carbonspark.co.uk
• Address: The Accountancy Partnership Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, England, E14 9NN